We have installed World Clock and Weather web part in our environment and added this web part to Mysite home page. But when I try to modify this web part it is giving me the following error:
"WebPart Error :: Method Name - OnPreRender :: [MESSAGE] - Root element is missing. "
and somtimes the following error:
WebPart Error :: Method Name - OnPreRender :: [MESSAGE] - The 'link' start tag on line 7 does not match the end tag of 'head'. Line 7, position 457.
Also when I try to search a city to add to the web part, it gives me the following error:
"ToolPart Error :: Method Name - SearchButton_Click [MESSAGE] - Root element is missing. "
The version information of the web part that I am using is:
File Name: CKS.Bamboo.WorldClockAndWeather
File Version: 18.104.22.168
This is impacting a large group of users. Please suggest any troubleshooting steps or hotfix(if any).